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Basics FAQ

Q. How can I start playing on The Spartan Poker?

A: Playing at The Spartan Poker is easy. Just follow the below instructions to get started:-

1. Visit TheSpartanPoker.com and click on ‘SIGN UP’ button to create your Spartan account.

2. Validate your account by clicking on the link sent on the registered email address.

3. You can now join the action by starting The Spartan Poker client. You may chose any of the three options mentioned below:

a) Download - Window/Macbook:  Click on the ‘Download’ button on the homepage to download the software.

b) Instant Play: Join the action at The Spartan Poker without downloading. Click on Instant play button to launch the flash player.

c) Mobile App: Enjoy the games at The Spartan Poker on your mobile device. For Android users, you can click on the Android button and for iOS users, you can click on the iOS button.

4. Once the The Spartan Poker client is open,  login with your username and password and you are ready to play!

 

Q. What are VIP points and what is the difference between comp points and VIP points?

A: VIP points are loyalty points awarded to players who play real money cash games at The Spartan Poker. Comp points are the same as VIP points.

 

Q. How can I convert VIP points to cash?

A: You can convert VIP points into cash by following the steps mentioned below:-

1. Visit The Spartan Poker and login to your account.

2. Click on ‘My Balance’ and scroll down.

3. Click on VIP Points (Exchange). Choose the number of points you want to exchange and click on exchange.

Please Note: Points once exchanged cannot be reversed.

 

Q. I need assistance, how can I contact support?

A: You can write to us on support@TheSpartanPoker.com and/or live chat with us on TheSpartanPoker.com. Please note our support team is available from Monday to Saturday between 10am to 6.30pm.

 

Q. I have forgotten my User ID. What to do?

A: Simply write to our support team at support@TheSpartanPoker.com and/or live chat with us on TheSpartanPoker.com with your registered email id.

 

Q. Can I create more than one ID on The Spartan Poker?

A: Creating multiple accounts on The Spartan Poker is strictly prohibited and may lead to locking of both accounts.

 

Q. How can I reset my password?

A: You can reset your password by following the steps mentioned below:-
1. Click on ‘Forgot your password’ on the top right on The Spartan Poker homepage

2. Enter your Email address and Username

3. An email with temporary password will be sent to you. Kindly login with the same and change your password.

 

Q. Can I change my username, I choose at the time of signup?

A: No, user name once chosen cannot be changed at a later date.

 

Q. I keep getting disconnected while playing. What should I do?

A: We recommend a fast & stable broadband internet connection for a better gaming experience at The Spartan Poker. We suggest a connection of at least 256kbps.

 

Q. I am registered for a tournament, but cannot find it. How do I view all the tournaments I am registered in?

A: You can view all the tournaments you are registered in by visiting the ‘My Balance’ page under the ‘My Tournaments’ tab.

 

Q. How do I view my hand history?

A: You can check your hand history by the following steps mentioned below:-

1. 'Login' to your Spartan account (Downloadable client/flashplayer).

2. Click on ‘Instant Play’, the main lobby will be open.

2. Click on the 'Options' button which is at the top left side, second tab.

3. Click on 'History', select the start date and ‘Game Type’ then click on the 'Show' button.

 

Q. Another player is abusive. What to do?

A: Chat abuse is a matter we take seriously at The Spartan Poker. Our aim is to provide a fun and enjoyable environment for all players and abusive chat is disruptive to that.
Please refrain from responding to an abusive player. If you come across of any such incident, you need to inform us by sending an email to support@TheSpartanPoker.com with a screenshot of the chat screen.

Kindly note first instance of chat abuse will result in a 1 week ban on chat privileges. A second instance of chat abuse results in a one month ban and a third offense will lead to a lifetime ban on chat privileges.

 

Q. How do I earn VIP points? What are their benefits?

A: VIP points are awarded to the player based on the stakes and no of hands they play on the real money cash tables. By accumulating VIP points, a player can climb higher in VIP levels. As you move higher in level, the website rewards you with bigger cash rewards.

Please click on the below link to know about the VIP program:

http://TheSpartanPoker.com/online-poker/vip-club/vip-program.html

 

Q. What is the difference between locked bonus and bonus money?

A: Locked bonus is released in parts on The Spartan Poker. The bonus releases in part of INR 100 as you play on real money cash tables. Player needs to collect 50 comp points to release one part of bonus i.e. INR 100.

Bonus cash is immediately available to play on cash tables and paid tournaments but you cannot withdraw it. In order to withdraw bonus cash you need to convert it into real cash, e.g. If you bet INR 1000 bonus cash and you win the hand out of INR 1000 bonus cash INR 750 will be converted into real cash.

The bonus cash comes into play only once the real cash balance in your account is exhausted or is already in play.


Q. How can I add/change my avatar (profile picture)?

A: Add/Change Avatar feature in the The Spartan Poker poker lobby has been provided so you can add a part of your real life personality to your online poker account. Have fun experimenting with our avatars or upload your favourite avatar on the current list of avatars we have and start using it.

You can change your Avatar (Profile picture) by the following steps mentioned below:-
1. Visit The Spartan Poker and login to your account.
2. Click on 'Play Now', the Main Lobby will open.
3. Click on the Avatar which is at the top right, it will ask you to choose from the default Avatars or Upload Image.
4. It takes 12 to 24 hours for an avatar request to be approved.

 

Q. What are the features available on The Spartan Poker?

A: Please click on the below link for the complete information about the features available on The Spartan Poker.

    http://TheSpartanPoker.com/online-poker/top-features/video-hand-history.html

 

Q. Where I can check for the current promotions on The Spartan Poker?

A: Please click on Promotion tab on TheSpartanPoker.com.