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Banking FAQ

Q. How do I deposit money to my account?

A: Below are the steps to deposit money.

1. Login to your account at The Spartan Poker and click on ‘DEPOSIT NOW’ button.

2. Please specify the deposit amount and click on ‘Submit’ button.

3. You will be redirected to our payment gateway partner page, where you can choose the right option to make a deposit.

 

Q. What payment options are available?

A: We accept payments via Debit Cards, Credit Cards and Net banking. 
 

  

Q.  What is the minimum & maximum amount I can deposit?

A: The minimum amount of deposit in a single transaction is INR 500 and the maximum amount is INR 5,00,000.

 

Q. I deposited money on The Spartan Poker. The amount was debited from my bank account but did not get credited in my Spartan account. What should I do?

A: In rare cases, player deposits do not automatically reflect in Spartan account. This can be due to an issue in the internet connection during the payment process and/or an error at the payment gateway's end.

In such a scenario you can contact our support team via email on cashier@thespartanpoker.com with the transaction details or live chat with us on The Spartan Poker. Please note our support team is available from Monday to Saturday between 10am to 6.30pm. All request received outside working hours will be resolved on the next working day.

 

Q. How to withdraw money?

A: You can withdraw all your winnings in your bank account at any time by placing a cashout/withdrawal request.

Here are the steps to make a withdrawal request:-

1. Login to your account at The Spartan Poker and click on the ‘Withdraw’ button.

2. Add your bank account details and click on the 'ADD button'.

3. Enter all the relevant information required and then hit the Cashout button.

4. Upon receiving your request, provided all the information given is accurate, your cashout request will be processed within 1 business day (Monday – Saturday).

5. Cashout request received after 4pm will be processed on the next business day.

6. Please note that the minimum cashout amount is INR 500. PAN card scan submission is mandatory for cashout. Other documents towards address proof may also be required as informed by Accounts/Support team.

 

Q. What is the cashout policy and process?

A: The minimum cashout amount is INR 500. There is no restriction on the maximum amount and number of cashouts. For all cashouts, player must submit a scan of their PAN card. Additional proof towards address may also have to be submitted if required by accounts team.

We process all cashout requests within one business day (Monday – Saturday). Cashout requests received after 4:00 pm Mon-Fri (and after 3:00 pm on Sat) will be processed on the next business day. Kindly note every second and fourth Saturday is a bank holiday, cashout requests received on a bank holiday will be processed on the next business day.

 

Q. What are the possibilities of a cashout request denial?

A: Cash out request can be denied due to reasons mentioned below:

1. Incomplete profile information.

2. PAN details mismatch with Spartan account information.

3. Collusion or chip dumping

 

Q. What are the current deposit bonus offers?

A: Visit the promotion page for information on the latest bonus offers.

http://thespartanpoker.com/bonus-codes/bonus-codes.html

 

Q. What is the TDS policy?

A: Please note that the entire TDS applicable on players winning is borne by The Spartan Poker. All cashout requests MUST be accompanied by a scan of the player’s PAN card and TDS if applicable will be paid by The Spartan Poker. TDS certificates are issued at the end of each quarter after filling quarterly returns. 

PLEASE NOTE: The Spartan Poker reserves the right to withdraw this promotion at any time without giving any advance notice to players.