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GENERAL

Eligibility for playing on Spartan
Q: Who all are eligible to play on The Spartan Poker?
A: The Spartan Poker is available for Indian players only. Indian Players with Indian Bank account and PAN card can play on Spartan client even if they are travelling out of India. Online gaming is banned in Telangana, Odisha and Assam states in India. Similarly, countries like Australia, China and some parts of United States are banned for online gaming.
Except for the exceptions mentioned, you can play Poker on Spartan client anywhere.

Logs
Q: How to send logs?
A: For Mobile App
1) Click on horizontal lines on top left
2) Click on “Client info”
3) Click on “Send Logs” and click on arrow below

For Desktop
1) Click on F5
2) Tick all the “Tick box”
3) Click “OK”

For Mac 
1) Use the key combinations of Ctrl + Shift + L in any client area;  
2) In the opened dialog describe the problem in as much details as possible;  
3) Click Send.

Tournament registration
Q: How to register for a tournament?
A: Register in a tournament through Website or through client after clicking on the tournament on lobby.

Time Bank
Q: What is the time bank?
A: All the players are given 30 secs at the start of the tourney and then on every 10 minutes additional 5 secs are added in their account. It depends on the players how to utilise the time bank or accumulate the time to play a better hand later. In case there is disconnection, the accumulated time bank will be utilised.
In your instance, time bank was utilised due to which the time to play was not available

Creating private table
Q:How to create private table?
A: Private Table can be created by sending an email on support@thespartanpoker.com from your registered email id at least 24 hours in advance.
Also provide us the following details:
Types of game: Texas/ Omaha
#of seats: Min 6 & Max 9
Password: (as per player group)
Stakes: 25/50 and above
Buy-in: Min 80x BB
            Max 320x BB

DND
Q: How to add my number in DND list?
A: You need to send an email on support@thespartanpoker.com. It takes 24-48 hours to activate this service. You should not receive any further notification from us.

RNG
Q: RNG Certificate
A: We believe in providing fair gameplay for all players at The Spartan Poker.com which is why we have a certified Random Number Generator (RNG) to ensure this. The nature of poker is such that, be it live or online, there will come situations where a player can go on an absolute heater winning virtually every hand he may play. The flipside is when someone is losing despite making correct decisions. However, all these are short term and in the long term it does all even out.
We are sorry that you feel the way you do but I can assure you that The Spartan Poker is fully committed towards providing a fair and equitable gaming experience.
For reference, PFB link for RNG certificate:
https://www.thespartanpoker.com/responsible-gaming/rng.html

Abusive player
Q: What should I do if a player is abusive?
A: Chat abuse is a matter we take seriously at The Spartan Poker. Our aim is to provide a fun and enjoyable environment for all players and abusive chat is disruptive to that.

Please refrain from responding to an abusive player. If you come across of any such incident, you need to inform us by sending an email to support@thespartanpoker.com with a screenshot of the chat screen.
Kindly note, 1st instance of chat abuse will result in a 1 week ban on chat privileges. 2nd instance of chat abuse results in a one month ban and 3rd instance e will lead to a lifetime ban on chat privileges.

About The Spartan Poker
Q: What is The Spartan Poker about?
A: TheSpartanPoker.com is India's leading & most-trustworthy online Poker gaming portal. It is an India centric online gaming hub that aims to bring the sophistication and quality of a world-class online gaming platform to gaming enthusiasts in India. With a vast variety of Poker tournaments, offers and game offerings, TheSpartanPoker.com, founded by Poker Badshah, Amin Rozani, in 2014, has become the hotspot for Poker aficionados across India.
TheSpartanPoker.com offers unmatched technology, software and service to online Poker enthusiasts across the country. The online Poker gaming portal is recognized among patrons and Poker lovers alike as the trust worthiest online gaming portal in India as the portal operates under the highest standards with regards to payments, transaction management, customer support, etc. It is India’s first card room to offer a rake-based online poker model.
The payment and transactions management infrastructure at TheSpartanPoker.com is specifically built keeping in mind the unique needs of Indian players. To ensure completely fair gameplay, the portal has certified their software by Australian lab called iTech Labssuch that all game events that are meant to be random would be entirely random.

Internet connection
Q: I keep getting disconnected while playing. What should I do?
A: We recommend a fast & stable broadband internet connection for a better gaming experience at The Spartan Poker. We suggest a connection of at least 256kbps.

Features on Spartan
Q: What are the features available on The Spartan Poker?
A: Please click on the below link for the complete information about the features available on The Spartan Poker.
http://TheSpartanPoker.com/online-poker/top-features/video-hand-history.html